May I place my order through the phone?
No. We do not accept phone orders.
Do I need to have an account to be able to make online purchases?
Yes, you need to register for an account to kick-start your first purchase with us. This facilitates subsequent purchases for quicker transactions and helps you to keep track your order status.
This account must be kept confidential and must not be disclosed or shared with anyone as you will be responsible for any purchases and activities that are submitted under your account.
How do I know if I have placed my order successfully?
If your order has been successfully placed, you would receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a delivery address.
Please ensure that you have provided us with a valid email address.
If you do not receive your confirmation email within a few minutes of placing the order, please check your Junk folder, in case the confirmation email got delivered there instead of your inbox.
Alternatively, you may log in to your account and check under your Orders or email us (firstname.lastname@example.org).
Please note that confirmation of receipt of orders does not guarantee stock availability.
Can I cancel or amend my order after confirming my orders online?
Once orders are confirmed, no changes can be made except for changes in delivery address. Should there be any change in the delivery address, please email to us (email@example.com) on the same day when the orders are confirmed or update us by calling us at 62479323 or 86885188. Any changes on the following day will not be allowed.
How do I put my well wishes or my gift message in the order?
You may include a personalized greeting message with your order upon checkout, before payment. This is available as a field under “Order Note” at the checkout page. A complimentary greeting card with your gift message will be provided.
What should I do if I'm interested to have a bulk order?
Please send your bulk order requests to firstname.lastname@example.org and we will respond your enquiry within one to two working days.